- What is reserved when I book?
- You reserve one exact private parking spot for the events you select. A full-season purchase covers the same spot for every included home event.
- How does arrival and check-in work on game day?
- Scan in. Park. Enjoy. When you pull up to the driveway, present your digital Spot Pass QR code on your phone. The property owner scans it, confirms your vehicle details, and directs you to your numbered stall. No circling, no confusion.
- When does the exact address and arrival instruction appear?
- The full street address, host instructions, and gate/driveway notes appear after payment, and are revealed strictly to the booked fan, the property owner, and admins for privacy.
- How do property owners lay out their parking spaces?
- Hosts map numbered parking bays on private driveways, garages, lawns, or lots with clearly designated vehicle exit lanes and pedestrian corridors. Cars are parked deliberately so no one is blocked in.
- What happens if an event is canceled or rescheduled?
- Canceled events receive platform credit during pre-alpha, according to the cancellation policy. Cash refunds to the original card are not offered. Rescheduled or postponed games automatically update the reservation when the new date is confirmed.
- What if I need to cancel my Spot Pass?
- Cancel from your Spot Pass at least 24 hours before the event starts and you receive a FanParking platform credit for the listing price. Inside 24 hours the reservation is final. Service fees are not credited. Cash refunds to the original card are not offered during pre-alpha. Full rules: /legal/cancellation
- Who can list a space?
- Property owners and authorized hosts who confirm they have the legal right to offer the space and agree to follow local rules, HOA covenants, insurance requirements, and venue-area parking regulations.
- What fees are shown?
- Listings show the host price per event and full season package price.
- Is support a person or an AI?
- In-product support is AI-first: you will talk to an AI first. Disputed money, safety, and anything above the pre-alpha credit caps is handed to a human. We will say so in the chat, not hide it.
- Can I keep the same spot for the entire season?
- Yes. That is the core promise: a season package locks the exact same physical space for every included home event. The platform blocks those dates so your spot cannot be double-booked.
- Can a Host who doesn't own the property list a driveway?
- Yes. A Host who doesn't own the property can list with the property owner's consent, given in writing or through the one-tap consent link. If the Host's own agreement with the property owner limits parking, the Host needs the property owner's consent first. Payout setup comes later in the pilot.
- How do I find a spot for a specific game or race day?
- Open Explore. It starts from the next upcoming event, shows price pins on a walking map with 5, 10, and 15 minute rings from the gate, and lets you filter by walk time, price, stall size, covered, tailgating, in-and-out, and EV charging. Tap a pin to see the walking route to the nearest gate.
- What happens if kickoff time changes?
- Your reservation stays on the same event. If the game is postponed, the new start time updates on your Spot Pass. If it is canceled, you receive platform credit during pre-alpha per the cancellation policy. Cash refunds to the original card are not offered.
- How do I book a spot?
- Fan sign-in isn't open yet. When it opens, you'll pick your spot, sign in, and pay at checkout.